Institute of Certified NZ Bookkeepers

Taking Care of Business

#Bookkeepcon21 is being held at the Rotorua Energy Events Centre on 30 and 31 July with a predicted attendance of 200+ delegates.

The event promises to be an exciting and insightful event, offering a great opportunity to meet with leading professionals in the industry while delivering a diverse and innovative programme.

Themed “Taking Care of Business”, #Bookkeepcon21 aims to recognise the significant contribution and assistance that bookkeepers in New Zealand have provided following the struggles of business arising from the global pandemic.

Bookkeepers in New Zealand have been at the heart of small and medium businesses, supporting them at a grass roots level. They ensuring their clients systems and processes are robust and current, provide accurate data with which clients can make sound business decisions with, and assist businesses with their compliance obligations. This position has shown bookkeepers are uniquely placed to facilitate the recovery of small to medium enterprises in New Zealand in the wake of the halt on trading imposed during the Alert Level 4 lockdown in early 2020. It demonstrates that bookkeepers are “Taking Care of Business”.

Energy Events Centre

Located in the central North Island, the Rotorua district has a multi-cultural population of approximately 77,000 people.

A city of spirit and adventure — Rotorua is an iconic international  visitor destination renowned for its Maori culture, geothermal activity and sensational outdoor activity environment. Only a short drive from magnificent mountains, a host of lakes and  the Pacific Ocean coastline, Rotorua offers a vast array of activities  and a comprehensive range of accommodation.

Downtown, there are over 250 shops and a selection of more than  50 restaurants to choose from. The majority of the city’s 13,000+ accommodation beds are within walking distance of our leading venues.

This premier tourism destination is well connected to the rest of  New Zealand and the world through a network of air and road links and is a leisurely 2.5 hour drive, or 40-minute flight from Auckland.  The Rotorua International Airport, is a mere 15-minute drive from the  city centre.

Rotorua is a city filled with adventure and excitement with endless choices to suit every itinerary.

Accomodation for delegates

Millennium HotelICNZB have partnered with Millennium Hotel in Rotorua to offer a discounted accomodation price for delegates of #Bookkeepcon21

Next to mystical Lake Rotorua and just a brief stroll from the city centre, Millennium Hotel Rotorua is an eco-friendly destination.

From here, experience Rotorua’s rich history, explore the thermal hot pools or the native bush, and even squeeze in a round of golf at one of Rotorua’s international golf courses. Their 227 rooms and suites feature residential-style decor with views of Lake Rotorua or the native garden. They also have accessible rooms for guests with special requirements. 7 meetings and event spaces are available and ideal for up to 400 people.

Perhaps the most unique feature there is its heating, provided by harnessing the hotel's natural geothermal resource. Take a dip in the heated pool or relax under the expert hands of our therapists in The Spa Rotorua.

There's free off-street parking and child-friendly facilities including a toddler pool. Millennium Rotorua is a Qualmark 4 Star Plus rated hotel with an Enviro-Gold status for its sustainability practices. Guests are invited to join the hotel in its endeavour to reduce waste to landfill.

A member of the Tourism Industry Aotearoa Sustainability Commitment, and the hotel embraces the Tiaki Promise to care for New Zealand.

Discounted accomodation rates

To book a discounted room rate online, please follow the below booking directions:

  • Go to -           
  • Under “Book a Room” enter stay dates, number of guests then click on “Advanced Search”
  • Enter ICNZB21 in the “Use a Group Code” field
  • Click “Book Now”
  • This will then show room types available to book and agreed discounted rates
  • Proceed with booking

Taking care of business

Meet the key sponsors and partners of #Bookkeepcon21

The Association is fortunate to have secured the support of the following key sponsors to help make #Bookkeepcon21 an event to remember.

These key sponsors will also be in attendance in our Trade Hall, which provides you with a a great opportunity to talk to them and learn all about what they do as valuable members in our industry.

We also acknowledge the Association's Founding Sponsor and Strategic Partner for their ongoing support of this event.


Key Event Sponsor

 crystal payroll

Event Sponsors



Event Partners

Stephanie Crawford


Meal sponsors

 To be announced


Photobooth sponsor




Taking care of business

We are pleased to confirm the following exhibitors at #Bookkeepcon21


Crystal Payroll

The Crystal Payroll team is focused on the goal of making our customers’ lives easier by saving them time, streamlining their processes and reducing their stress levels. They continually strive to deliver the most secure, functional and straightforward online payroll system.



TMNZTMNZ is New Zealand’s leading IRD approved tax pooling provider. They are trusted by thousands of small and medium-sized businesses as well as some of New Zealand’s largest banks, state-owned enterprises and well-known corporate names. TMNZ sets the very highest security standards for reliable and secure management of their clients’ tax payments.



FlexitimeFlexiTime builds software that simplifies employment. They offer a range of integrated payroll, rostering and billing solutions to help their clients manage and pay employees. Their flagship payroll system, PayHero, makes payday super easy and gives you and your clients peace of mind by following MBIE’s latest Holidays Act guidance.



FundTapFundTap solves your businesses cash flow. They turn your outstanding invoices into cash now so you can run and grow your business. FundTap links with your accounting software (Xero, MYOB, QuickBooks, Reckon) to painlessly provide the finance you need. The application process takes 5 min and they can have funding to you within minutes.



Stephanie Crawford Business HeadspaceI work with bookkeepers and small practice accountants who have growing businesses but are struggling with time, systems, and profitability. Through my coaching programme for bookkeepers - From Bookkeeper to Business Owner™ - I help bookkeepers to transition from overwhelmed bookkeeper to profitable bookkeeping business owner.



Inland RevenueInland Revenue is the public service department of New Zealand charged with advising the government on tax policy, collecting and disbursing payments for social support. The IR team are happy to help with any IR related questions you may have from either yourselves or a customer. Come and have a chat!



PaySaucePaySauce is software for people at work, providing employment solutions to small and medium sized businesses. With PaySauce, employers can easily pay and manage their people using apps for web and mobile. The PaySauce platform includes mobile timesheets, payroll calculations, banking integration, PAYE filing, labour costing, rosters and digital employment contracts.



Beyond ExpectationsBeyond Expectations provide business systems advice and cloud integration services. Their speciality is in cloud-based software solutions, specifically; Cin7, WorkflowMax, Xero and Unleashed. They have also developed their own APICAL software for custom integrations, allowing systems to talk to each other. Whatever the problems you face with your business systems, talk to the team at Beyond Expectations



Discovery FinancialDiscovery Financial Services offer Specialist Insurance, Risk Management, Investment and Financial Advisors services. They offer an off the shelf product built to keep your business, in business with wording and pricing agreed and which utilizes the associations collective buying power, as well as a tailored "bookkeeper" policy.



NextMinuteNextMinute is the ideal cloud-based Job Management solution, for small to medium sized trades and service businesses with a workforce, searching for increased efficiency and profitability. Create and track Jobs, add contacts, build quotes, schedule the team, capture timesheets, simple invoicing (Integrates with Xero or MYOB + Payroll), attach key documents and photos and much more.



ThankyouPayrollThankyou Payroll is a purpose driven Kiwi business offering New Zealand’s best value Payroll Software & PAYE Intermediary Service. Their business model uses a triple bottom line approach - Social, Environmental and Financial - with environmental responsibility as one of their core values. Thankyou Payroll is New Zealand’s only certified carbon neutral payroll company.



ReckonReckon is an ASX listed and Australian owned company with over 30 years’ experience delivering market leading solutions to accountants and bookkeepers, legal professionals and small to medium sized businesses. Reckon’s software services are designed to make accounting faster, easier and more productive.



2Shakes2Shakes is simple and effective cloud platform to help you with client onboarding and Anti-Money Laundering Customer Due Diligence (AML CDD). Their solution can help all Bookkeepers take on new clients, and provides extra features for Bookkeepers who need to comply with AML/CFT Phase 2.



XeroXero’s online accounting software is designed to make running a small business easier. With Xero, you can pay your invoices, connect your bank for easy reconciliation, keep track of projects and save your transactions on-the-go. This information is available anytime, anywhere, all from an internet-connected device - phone, table or computer. Make your small business beautiful, with Xero accounting software.



Trade Business TrainingTrade Business Training provides a framework to benchmark, assess and guide Trades Businesses towards better financial and management performance and practices. Their foundational service is benchmarking and business planning. From there, they provide resources, templates and tools for you to provide more services, management and coaching to your clients.



Approval MaxApprovalMax is an award-winning app providing powerful approval automation features for accounts payable and accounts receivable. ApprovalMax increases team productivity in accounting and enhances client collaboration.



Spice HRHR has a reputation for being dull and dreary - a tick the boxes, soulless kind of activity. However, the gals at Spice HR are pretty much the opposite of what you may think you know about HR! Yes, they are HR professionals with vast skillsets, but they are also authentic, spicy, and full of energy and enthusiasm for what they do.



Keeper LifeKeeper Limited specializes in insurances around people. Human Capital Risk. They financially model the impact the illness or injury to an individual can have on your business and your personal financial wellbeing.



Keeper LifeBuilda Price is essential construction pricing and job tracking software for residential builders. Their invoice processing service will save time and money, and help easily keep track of jobs. Invoices are automatically mapped to a job based on the info contained in the reference field, which will simplifies the process even further.


Taking care of business

Michele A’Court

Master of Ceremonies

Michele ACourt

Winner of “Female Comedian of the Decade” at the 2010 NZ Comedy Guild Awards, Michèle A’Court is a stand-up comedian, writer, social commentator and corporate MC.

Michèle is a frequent voice on RNZ National’s “9 to Noon” and “The Panel”; and she has been writing a weekly newspaper column on social issues since 2008, which is published in “Your Weekend” magazine with the Press, the DomPost and Waikato Times, and also on the Stuff website.

She has written two bestselling books: “How We Met” (2018) and “Stuff I Forgot To Tell My Daughter” (2015) both published by Harper Collins.

Her international experience as a stand-up comedian includes work in the United States, Canada, the UK, Australia, Papua New Guinea and East Timor. She has been working as an after-dinner speaker, event host and conference MC for more than 20 years.

Michèle is Chair of “The Aunties” Trust, a grassroots charity for women and children in need. She is also Patron of the Moving & Handling Association of NZ (MHANZ) which cares for carers in the health sector. Michèle is a proud member of Actors’ Equity, and a Life Member of the NZ Comedy Guild.

Latesha Randall

Keynote speaker

Latesha Randall

Tesh Randall (or Mrs Coconut as she's known in Raglan) is an enthusiastic entrepreneur - starting out in her home kitchen in 2014, Raglan Coconut Yoghurt now supplies over 600 stores around New Zealand, Singapore, Hong Kong and the Pacific Islands.

She believes that business can be used as a tool for creating positive change and is a woman of many hats (literally & figuratively!), with side projects including writing books, hosting glamping enthusiasts in their yurt and tiny house, and her position as editor of Arrival travel magazine.

Tesh is an Edmund Hillary Fellow, SheEO activator, and member of the Asia New Zealand Foundation.

She lives in Raglan with her partner Seb (Mr Coconut) where they love surfing and being part of the tight-knit community.


Naomi Ferguson

Commissioner and Chief Executive, Inland Revenue

Naomi FergusonNaomi has been Commissioner and Chief Executive of Inland Revenue since July 2012. She is leading the customer-centred business transformation, and chairs the Strategic Governance Board.

Naomi has a Master of Arts in English Literature and Sociology from Glasgow University. She is an experienced public sector executive with more than 25 years' experience working in revenue agencies in the United Kingdom (UK) and New Zealand. She has successfully delivered major transformational change projects and built effective teams to deliver results.

Naomi was the Deputy Commissioner, Service Delivery Inland Revenue New Zealand from 2003-2006, and immediately prior to returning to New Zealand to take up her current role, she was the Director, Business Customer and Strategy at Her Majesty's Revenue and Customs (HMRC) in the UK. Naomi has also worked in the banking and health sectors.

Naomi contributes to a number of public sector wide initiatives and groups, including the Women in Government Network and is a member of the Diversity Works Board and the Ministry of Justice Risk and Audit Committee. In 2016 Naomi won the Women of Influence Award for Public Policy.

David JenkinsDavid Jenkins, New Zealand Payroll Practioners Association

"A payroll update from NZPPA" 
Friday, 30 July 2021 at 1:15pm

David Jenkins is the founder and CEO of the New Zealand Payroll Practitioners Association (NZPPA). With more than twenty-five years of consulting experience at a senior level in New Zealand, Australia, and globally, he specialises in payroll and human resource management, employee relations, personnel learning and development, and information technology (payroll and HRIS). As a well-respected industry professional in the field of payroll, David is known for providing engaging and dynamic informational sessions on all aspects of payroll.

Debbie Mayo-SmithDebbie Mayo-Smith,

"Creative SMarketing: How To Improve Profit. Promotion. Productivity" 
Saturday, 31 July 2021 at 2:15pm

You are going to love this session with free, easy and resourceful ideas and tips for you to improve your business success. client acquisition and retention.  Without fluff or filler, Debbie will give you tip after tip to:

  •  Grow your income.
  •  Use Google to improve your online presence
  •  Free up time

All from minimal effort.

Entertaining and practical, Debbie is one of the worlds leading business productivity experts as well as one of the most sought after results oriented speakers and trainers in Australasia. 

Like you, Debbie is a parent, a partner, heavily involved in business. Debbie’s achievement is that as a mother with a young family, she started a business from scratch, grew it to a 6-figure annual income, built an enviable international reputation, became a bestselling author of sixteen books, a media columnist – all in a short timeframe and on a miniscule budget.

You will not only be inspired and motivated - you will learn fabulous tips to become much more effective and efficient.

Mel PowerMel Power,

"Command The Price You Deserve"" 
Friday, 30 July 2021 at 10:45am

"Be Visible, Craft Your Message To Market" 
Saturday, 31 July 2021 at 11:45am

Mel Power is a serial entrepreneur and business leader known for her coaching programmes for women and bookkeepers, empowering them to Command The Price They Deserve. She is an advocate for emerging technologies in bookkeeping and accounting and helped build advisor communities across the globe in her role as Global Head of Bookkeeping at software giant, Xero and founder of the “Power & Grace Podcast“ - daily affirmations for women.

We are fortunate to have Mel presenting two sessions at #Bookkeepcon21:

SESSION 1 - Command the Price you Deserve
In this session, Mel will step you through the psychology of package pricing and help your transition from hourly to package pricing. This is a hands-on workshop with workbook and proposal templates to help you on this journey and move forward confidently in charging your worth. You will also get access to our free pricing calculator.

SESSION 2 - Be Visible, Craft Your Message To Market
In this session, Mel will bust the common myths around digital presence and teach the fundamental things required to optimise your social profiles to attract the right clients and position yourself to help others. In this session we will brainstorm your Offer and Message to market and HOW to make this visible. Worksheet provided and access to the online version of this training.

Neil BhattacharyaNeil Bhattacharya and Rob Gilmore, Rob Gilmore Tax Management NZ

"TMNZ is Provisional Tax" 
Saturday, 31 July 2021 at 11:15am

TMNZ has been helping small businesses over a decade to manage cashflow better and help save thousands by using tax pooling. We will show you how this works, how this benefits your client and, adds value to your client conversations. We are in the business of making paying tax easier. This session is presented by Neil Bhattacharya, a customer success strategist heading client services and delivery at TMNZ and Rob Gilmore, who leads the team at TMNZ responsible for managing the majority of smaller accounting firms including bookkeepers. 

Steven Mayo-SmithRobyn Pearce,

"Getting a Grip on Time for Over-worked Bookkeeping Professionals" 
Friday, 30 July 2021 at 1:15pm

Business people everywhere say they don't have enough time. You know the constant time challenges - life is fast-paced, everything seems to be rapidly changing, you’ve got ridiculous amounts of email to handle daily, interruptions are non-stop, the open-plan office might be driving you nuts and it's a constant struggle to balance work, family, and other interests.

If you’ve ever felt that there’s never enough hours in the day, that life is just too busy, and you wish you could get more time for the activities and people you love to be with, you’ll look forward to spending time with international time management specialist Robyn Pearce CSP.  Bring your questions for this interactive session.


Sian WingateSian Wingate, Tradie Terms

"How to help your clients perfect their payment terms to take care of their business and yours." 
Saturday, 31 July 2021 at 10:45am

During these pandemic times and constant challenges to productivity, cash flow can be at serious risk for your clients. They will turn to you, their trusted advisors, for ideas on how to help... without a hefty price tag.

This hands-on workshop is for you if you have service-based clients who deliver projects or services across several weeks or months and struggle to collect payment in frequently enough to keep them on the right side of struggle street.

Join Sian, a contract skills trainer and payment terms expert, in this 30-minute interactive session where you will be guided through her Perfect your Payment Terms™ workshop where you will discover 3 ways to boost cash-flow for FREE by:

  • Discovering why you should encourage clients to use deposits to secure bookings for service-based work
  • How to help your clients to plan to use instalments/progress payments to boost cash flow
  • Where to advise your clients to locate this key payment information

All with a handy take-away worksheet and guidance notes so you can implement back at the office.

Steven Mayo-SmithSteven Mayo-Smith, Independent Business Consultant

"Don’t Get Hacked! How to Protect Yourself" 
Saturday, 31 July 2021 at 1:30pm

While attacks on large organizations make the news, approximately 46% of all attacks are aimed at small businesses with a high success rate.

How can you trust that the email you get from a regular client is actually from them? It could be a disguised virus.

Is your business, like so many others, unprepared and particularly susceptible to hacks and breaches?

This session will help you to protect yourself and your business.

Steven is an independent business consultant, working with a range of business on their technology transformation and growth strategies.  Previously he led Digital and Health High Impact Programmes for New Zealand Trade and Enterprise and is well versed in the topic he is presenting for our delegates.